Returns and Exchange Policy

Welcome to ZaTawfeer, your trusted source for premium home interior parts! We want you to be completely satisfied with your purchase, and we're here to ensure a seamless returns and exchange process. Please review the following guidelines for returning or exchanging items purchased from info@zatawfeer.com:

1. Eligibility for Returns and Exchanges:

• We accept returns and exchanges on most items within 30 days of delivery.
• To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when received.

2. Items Not Eligible for Return or Exchange:

• Certain items are not eligible for return or exchange due to hygiene or safety reasons, including but not limited to:
  • Personalized or customized items
  • Clearance or final sale items
  • Consumable products
• Please refer to the product description or contact our customer service team for clarification on specific items.

3. Initiating a Return or Exchange:

• To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order.
• Provide your order number and details of the item(s) you wish to return or exchange.
• Our customer service team will guide you through the process and provide instructions for returning the item(s).

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged item, or an error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

5. Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 30 business days.

6. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
• Exchanges are subject to product availability. If the requested item is not available, a refund or store credit may be offered as an alternative.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
• We will arrange for a replacement to be sent to you as soon as possible at no additional cost.

8. Contact Us:

• If you have any questions or concerns about our Returns and Exchange Policy, please don't hesitate to contact our customer service team.
• You can reach us via email at info@zatawfeer.com or through the contact form on our website.

We strive to provide exceptional customer service and want you to shop with confidence atZaTawfeer. Thank you for choosing us.